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Troubleshooting Guide: Fix Your Razer Kraken Headset

Troubleshooting Guide: Fix Your Razer Kraken Headset

When using a Razer Kraken headset, you get some of the best in sound quality design. While the quality of the headset is undeniable, you can also run into a fair bit of problems, such as not being able to hear any sound from the device. This can be quite a concerning place to be in, so it’s expected that you will question what you can do. 

There can be many reasons why your Razer Kraken Headset refuses to cooperate. In most cases, this can be because of damage to the mic or issues with your computer. However, you can fix it with these steps:

  1. Disable the mute button on the Razer headset.
  2. Check for any damage to the microphone. 
  3. Connect the headphones to your computer again.
  4. Run the program for Razer as the administrator.
  5. Enable the microphone on the headset.
  6. Update the audio drivers on your computer.
  7. Roll back the Realtek drivers on the computer. 

With all of these methods in mind, keep reading the rest of our article to understand how to carry out each of these steps. With all of this troubleshooting out of the way, you will surely be able to get the sound back on in your Razer Kraken headset!

How To Troubleshoot Common Issues With The Razer Kraken

Are you seeing some common issues with the microphone come up when you use the Razer Kraken headset? In order to get these issues under control, you can take a few steps. Here are some of our recommendations so you check every aspect that can affect your headset’s functioning. 

Switch Off The Mute Button

One of the things you may not have noticed about your headphones yet is that they come with a mute button. This built-in system is at the back of the left side of your headphones. It is quite close to the volume buttons, so there’s a chance you have accidentally muted it when adjusting the volume. If you press the button again, however, your microphone will be back on, and you will be able to hear everything again. 

Check For A Damaged Microphone

Now, you should also know that when you get your Razer headset, your mic is actually an extended piece. Sudden moves, chances, or even the headset falling can cause a lot of damage to the microphone. In that case, you will have to check to see if there is a break, crack, or signs of any other kinds of damage. If your headset is still under warranty, there is a chance you can access repair at little to no cost. However, if that is not the case, you will have to consider either a replacement or a repair. 

Check That Headphones Are Connected

In the thick of an engaging game or when you are busy with work, you may not notice the headphones losing connection with the headset. Unlike other headphone devices, this set connects to your computer using a USB, not through a standard 3.5 mm pin. This makes it much easier to lose the connection if you are working with looser ports or damaged ports on your computer. Therefore, when the sound goes out, try pushing the USB inside again and seeing if the connection is the issue. 

Make Sure Microphone Is Enabled

In most cases, a common issue you will run into when using the Kraken headset with a computer is around default settings. By default, your computer has a mic. Therefore, you need to be able to change settings to make the Razer Kraken headset the default mic. Here’s how you can do this:

  1. On your computer, open up the search menu in the taskbar at the bottom of your screen.
  2. Now, look for the Control Panel and open up the software. 
  3. From the new window that opens up, choose the option Sound. 
  4. Now, navigate to the Recording tab at the top of the dialog box that will open up.
  5. Look for your Razer headset. If you can’t see the devices, also check the ‘Show Disabled Devices’ option in the menu.
  6. Now, right-click the name of your Razer Kraken headset. 
  7. Select the option Enable from the drop-down menu. 

If the problem persists, try restarting the computer once you make this choice. It is possible the system needs a reboot to recognize the headset as the default device. 

Run As The System Administrator

Any Windows computer has different people that can create profiles and can use them. This is common to see on family devices. However, in order to run the system without issues, you need to have permission as the system administrator. Therefore, if you are the administrator, you can run the program with a specialty setting to get adequate access. 

This will allow you to use your Razer headset to the best degree. To make this happen, all you need to do is to right-click the program and select ‘Run As Administrator.’ Now you will be able to use the Kraken headset as your microphone device. 

Update Your Audio Drivers

Photo: Razer

If you are struggling to keep the audio on your headset working, there is a possibility the problem is because of the driver you are using. Therefore, to get to the bottom of this, you should download the latest driver from Razer to play audio on your headset. You can download the Kraken compatible drivers from the website for the company. All you will need to do once you download the drivers is to install them and follow instructions to set everything up. 

Related: Best Razer Mouse (Our Top 5 Picks)

Roll Back Realtek Audio Drivers

When you roll back any driver, you take it back to an older version that you already installed on your computer. This is usually done to avoid any unwanted bugs in new versions of the driver. You can do this with the Realtek audio driver using these steps: 

  1. Open up the Device Manager using the Start Button on your computer. 
  2. Choose ‘Sound, video, and game controllers.’
  3. Right-click on the option ‘Realtek High Definition Audio.’
  4. Choose properties, and then in the dialog box, choose Driver.
  5. Here, choose the option ‘Roll Back Driver.’
  6. Restart the computer to save all of the changes. 

Keep in mind that you can only use this option if you have a previous version that you already installed onto your system. 


In this article, we went through seven things you can try to get your Razer headset to work. However, if problems persist, always consult the customer support center for help. We hope that you can find an answer within this article!