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How To Use The Reset Button On A Shark Vacuum

How To Use The Reset Button On A Shark Vacuum

Shark robot vacuums are a massive asset to any homeowner. After all, I have found the vacuums to be the best investment in terms of suction, weight, and durability. However, like anyone else, I have come across times when the vacuum is glitching or facing issues. In that case, the recommendation is usually to reset the vacuum – but how does it work?

There are two ways to reset a Shark vacuum. To manually reset the vacuum, you need to find the power button and hold it down. After doing this for ten seconds, you can release the button. Then, when you switch on the vacuum, the reset takes place automatically. Alternatively, you can reset the vacuum using the App.

A Shak vacuum is just like any other device. Glitches can happen, and sometimes conflicting settings can cause issues. That’s why it is often a good idea to reset the device when you face problems. So, to understand how resetting works, keep reading this article. We will also explore how you can reset some of the other devices associated with the Shark vacuum.

How to Reset Using The Shark Mobile App

According to Shark, the best way to reset the ION robot vacuum is through the mobile App. So first things first – what does a reset do? Your reset of the vacuum will delete all of the following information:

  • The cloud data is stored through the Shark vacuum.
  • The information on the App, such as time zone, language, etc.
  • Connections to your WiFi network and geographical information. 
  • Any connections with third-party apps or services.

To get started resetting your Shark vacuum, the first thing to do is connect it to the App. This will help you use this method to reset your device. Now, you can follow the steps below to reset your vacuum: 

  1. Open the Shark ION App on your mobile phone or iPad.
  2. Navigate to the settings section on the App.
  3. In Settings, look for ‘Factory Reset’ and select it.
  4. Confirm that you want to do a factory reset on your vacuum.
  5. The reset process will start in the vacuum and should be ready in just a few seconds. 
  6. Once the reset is complete, you get a notification, so you are aware.

How To Reset Manually

In some cases, one of the reasons you are opting for a reset could be that you can’t connect to the App. Therefore, a method is available for you to reset your Shark vacuum without a WiFi or App connection. However, the reset is different when compared to the App reset. 

Some of your data, such as the information about your account, is not deleted during this kind of reset. This can, therefore, be an excellent option if you are looking for a partial reset to restart the vacuum rather than all of the settings associated with the vacuum. Here’s how:

  1. Whatever vacuum you are using, locate the power switch. 
  2. On the Shark ION robot, the power switch is at the bottom.
  3. Press down the power button for ten seconds and wait.
  4. Wait some more time, and then restart your vacuum. 
  5. The restart happens automatically when you hold down the power button.
  6. When you restart your vacuum, the reset should be ready.

Related: Why Does Your Shark Vacuum Keep Getting Clogged?

When To Do A Factory Reset

Photo: Shark

So now that you know how to do a factory reset, the question is, when would I need it? Typically, I have found a factory reset is necessary when rehoming the vacuum or when there are issues with the internal firmware of the vacuum. Here’s a more detailed rundown of when resets could be needed.

Rehoming The Vacuum

One of the most common reasons to reset a vacuum is before selling or giving it away. This way, you can protect your valuable data, and the new owner can use their settings on their new vacuum. You might think – the vacuum doesn’t contain pictures or other sensitive data, but as with any device, it does store a lot of information.

Any data that anyone can trace back to you can be dangerous. So it’s best to just delete all the data you have stored, such as your WiFi connection, passwords, cloud data, and even your location data. Considering the new owners, they will find it much easier to get started on their new purchase if you have already reset all of your data.

WiFi Connection Issues

When you use your robot vacuum, you are going to need to connect it to an Internet connection. However, this is also a common source of issues for the ION robot vacuum. Many users say they need to connect to their WiFi network multiple times to get it to work. However, issues remain common, which often develop due to firmware glitches. 

There’s a possibility you may have conflicting connections or that the frequency is not at the recommended level. It may even be the router that needs to be reset in some cases. If even that doesn’t work, your only solution is to reset the vacuum itself and resolve the problem.

Software App Issues

Your Shark vacuum uses a combination of mechanical and firmware parts, which work together to give you the exceptional quality you are looking for. However, issues with your Shark vacuum are not always about mechanical conflicts. Sometimes, issues pop up because of the firmware.

Firmware can sometimes develop bugs and glitches because of contradicting settings or lack of memory. This will have a significant impact on the performance of your device, and a reset is an excellent option to resolve your problem. It helps to clear temporary data, clear memory, and restore function. 


So, a factory reset can be a helpful tool when using a Shark vacuum to help you resolve common issues. You can do this manually or through the App if you use the Shark ION robot vacuum in your home. If you don’t see issues resolving themselves, you can reach out to the Shark customer support helplines for information and further help.