When one of your Samsung Galaxy Buds is not working, that can be a highly stressful time for you. What can you do to get this problem under control? After all, not having both buds work can completely slow you down.
To fix the issue with the Samsung Galaxy Buds that are not working, you will need to concentrate primarily on pairing issues. You can do this through a few troubleshooting steps such as cleaning the case, charging the buds, re-pairing them, and more!
To learn the exact steps, you need to follow to get your Samsung Galaxy Buds working again, keep reading this article! We will explore a few troubleshooting steps and what you can do if your troubleshooting doesn’t work.
How To Correctly Pair Both Samsung Galaxy Buds
While using the Samsung Galaxy Buds can help you access some of the highest quality audio out there, things can also go wrong sometimes. For example, one of the common issues you can see when you use these Buds is that you will not be able to pair or use both Samsung Buds. If this is what you are facing, use the troubleshooting guide below to correct the issue!
Place In The Charging Case
One of the first things you need to do before you follow any complicated steps is to place the Samsung Galaxy Buds in their case. One of the reasons why pairing may not happen is if both buds are not charging adequately. In that case, you need to place both Samsung Galaxy Buds correctly inside the Buds charging case.
Clean The Case
Is your Samsung Galaxy Buds case clean? One reason you may not consider when thinking of trouble with charging is the case itself. Sometimes, a lot of debris can collect inside, which makes it hard for the earbuds to touch the case itself. As a result, one or both of your earbuds may not charge at all. Therefore, you need to make sure there is no debris lodged inside, preventing adequate charging for the Samsung Galaxy Buds.
Charge For At Least Four Hours
Charging your Samsung Galaxy Buds is an essential part of taking care of them. It is important to remember that each of the earbuds charges separately. Therefore, you need to make sure they are both in the case in the correct position. Next, you also need to check that the charging time is at least four hours without any interruptions so that the buds can be ready for use.
Restart Samsung Buds And Device
Now that you have all the basic steps done, it is time to start correctly troubleshooting your Samsung Galaxy Buds. You can now restart both of your Galaxy Buds to get rid of any lingering glitches or software issues. You should also restart the device that you are using the buds with to rule out any problems with that device itself.
Pair Buds To Your Device Again
Sometimes the problem you are facing is that of the Bluetooth connection from the Samsung Galaxy Buds to your device. However, the best way to rule this out is to re-pair the Samsung Galaxy Buds to your device. Here’s how you can make this happen:
- Open up the Settings app on the device you are using.
- Now, navigate to the section that helps you manage Bluetooth settings.
- From here, disconnect the Buds and then add them to the device as a new paired Bud.
If this resolves your problem, you don’t have to follow the next few steps. However, if the problem persists, perhaps you are looking at an issue with updates or software.
Install Any New Updates
With the Bluetooth connection out of the way, you may want to think about updating the firmware on your Samsung Galaxy Buds. You can usually do this by just connecting them to a device with access to the Internet. However, due to many different reasons, there is a chance your Buds may not update to the latest firmware version. You can, however, manually install updates if you use the Galaxy Wearable app. Here’s what you need to do to make it happen:
- Open up the Galaxy Wearable app on your device.
- Select the option ‘About earbuds.’
- From here, tap on the link ‘Update earbuds software.’
- Now, select the option Download and Install.
Your new update will download and then install on your device.
Reset The Samsung Buds
You can also use the Galaxy Wearable app if you need to reset the Samsung Buds. This may be necessary if none of the previous steps are working. In that case, you will need to open up the app, choose the ‘About earbuds’ option, and then select ‘Reset.’ This will reset the Buds, and you can connect them to the device as a new headphone option.
How To Fix One Bud Pairing Issue
Throughout this article, we have carried out a number of troubleshooting steps. These can help you identify and fix the issue, but they will not always solve every problem. There is still one more method you can use to resolve this problem. To do so, follow these steps:
- Open up the Galaxy Wearable app on your device, and pair your earbuds (or whatever bud is working).
- Open up the Galaxy Buds case, and then press the back of the bud that is not working.
- Wait a few seconds, and the light in the middle will flash. When it flashes red, you can stop pressing the back of the bud.
- Close the Samsung Buds case for at least ten seconds.
- Reconnect the Samsung Buds to the device again.
- Remove the buds, and then place them in your ears.
- You can press the back until you hear a sound from the buds.
- Now, pair the buds to your device once again.
Hopefully, this should resolve your problem.
Contact Customer Support
When you exhaust all options, the only thing you can do is to contact the customer support team at Samsung. They can help assist you and solve your problems.
Only being able to hear sound from one Bud can seem worrying; this is likely a minor issue you can resolve with a few steps. We hope this article helped identify possible causes of trouble and how to address them!