We get it. Your Dyson Airwrap is your best friend. With a push of a button, you can transform your bedhead into luscious curls, straight locks, or wavy layers. When your device stops working, though, you don’t have to resign yourself to a sloppy ponytail.
A Dyson Airwrap might keep cutting in and out because there is damage to the cord. If this happens, contact Dyson immediately and do not attempt to use the device. Alternatively, there could be a problem with its outlet. The device might also not work if the filter needs to be cleaned.
This article will explain the various methods that could remedy your problem. Depending on the nature of the issue, you could also file a warranty claim with Dyson.
Reasons Dyson Airwrap Keeps Turning Off
There are multiple reasons why your Dyson Airwrap may continue to turn off during use:
The Cord Is Damaged
Your Dyson Airwrap might have been injured in the line of duty. If your device experiences damage to its cord, even a tiny little rip, it could make it unsafe to use.
Dyson says you should consult their customer service team about the problem. If you notify them within your warranty period, they could replace the device free of charge. Do not attempt to use the device in this condition.
Pro tip: Keep your Dyson Airwrap in a protective hard case like this one when not using and especially when traveling. This will help prevent damage to your Airwrap and the cord.
The Outlet Isn’t Working
Your Dyson Airwrap needs anywhere from 110 to 120 volts to work. Anything less will make it impossible to use. Try plugging other things into the outlet to check its functionality. Also, check your fuse box. If a blown fuse is the culprit, replacing it could be your solution.
The Air Filter Needs to Be Cleaned
- Ensure the device is unplugged.
- Locate the filter cage and remove it from the end of the device.
- Fill the cage with warm water and let it soak for 30 minutes.
- Slide the filter cleaning brush ring up to the filter.
- Twist sideways until the hair has been removed.
- Slide the filter cage back on.
- Click it into place.
The last step is especially important. If the filter cage does not “click” into place, your Dyson Airwrap will not turn on.
Your device should last for the duration of its charge without any problems. However, for your own safety, the device will turn off when it gets too hot. If it keeps turning on, working, then turning off again, clean the filter. This could be causing the device’s internal components to overheat.
There’s an Internal Blockage
This is an easy fix. Take these steps:
- Unplug the device.
- Twist the filter cage and pull it downward.
- Slide the filter cage off the plug.
Now, turn on your device. If it stays on, then something could be blocking the machine’s airflow.
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It Has a Technological Issue
Your device might stop working if one of its components stops functioning properly. This could be because of improper storage, water damage, and other problems. In this case, you could file a warranty claim. While you do not need to register your product beforehand, doing so could make the warranty claim process easier.
Contacting Dyson’s Customer Service
Dyson has great customer service. If you have any questions about your device’s functionality, you can:
- Call them. You can call 844-705-4777 to connect with Dyson’s customer service outline. Their hours of service depending on where you live.
- Use live chat. You can text a representative online who can provide more insight into your problem.
- Send an email. You can send a message to firstname.lastname@example.org. Please include your name, contact information, and the product make/serial number.
Filing a Warranty Claim with Dyson
Dyson guarantees all of its products. If you purchased your Dyson Airwrap within the last two years, you could file a warranty claim. The warranty covers the following issues:
- Manufacturer’s defects
- “Break downs”
- Cracked or broken pieces
The warranty will not cover issues related to day-to-day wear and tear, negligent maintenance, or modifications. If Dyson cannot replace the faulty component in your appliance, they will send you a new product for free.
There could be plenty of reasons why your Dyson Airwrap is cutting in and out. It may not be getting sufficient power, or you simply may need to clean the air filter.