Every pet owner can attest to the anxiety of leaving their animal home alone for the first time. Yet, with Furbo, you do not need to spend all day guessing whether or not your pets are getting along or behaving. But what if your Furbo has a red light?
If your Furbo has a red light, this could mean that the LED light is malfunctioning. In this instance, the light should usually be yellow, but it may appear red. Alternatively, if your Furbo’s light is red, it means that your device is connected to the internet and in stand-by mode.
So don’t worry; your device is not broken if you see a red light. Your Furbo will still function as expected. Continue reading to learn more about what Furbo’s colored lights mean and what it means for your user experience.
What Does the Furbo Red Light Mean?
If your Furbo has a red light, it means that the LED light’s red and green colors are not working together properly to form a yellow light. This does not mean that your device is dead or on the verge of dying. Instead, it means that something is wrong with Furbo’s LED light.
You could try fixing this problem by:
Resetting Your Furbo
Performing a “hard reset” could remedy this problem if your Furbo has been recording continuously for a while. To do this, you need to:
- Make sure your device is plugged into a power source.
- Locate the pinhole on the back of your device (this is just above the power cord).
- Insert a paperclip into the pinhole and hold for about 10 seconds.
- Wait until the light turns green.
You can learn more about doing a hard reset by clicking here.
Checking Your Furbo’s Settings
One of the great things about Furbo is that it comes with a night vision feature. Using a small, infrared red light, your device can record in the dark. However, if you are not using this feature, or it is during the day, you might see a red light.
You can make sure that you do not have night vision enabled by following these steps:
- Go into the app.
- Select the “Menu” icon, which is three white lines.
- Tap “Night Vision.”
- Toggle Night Vision off.
You can learn more about disabling or adjusting the night vision setting by clicking here.
Contacting Customer Support
If you still have concerns about your Furbo showing a red light, you connect with the product’s customer support team. You can do this by filling out this form.
If you want to have your Furbo replaced because you do not like the red light, you could file a warranty claim. You would have one year from the date of purchase to do this.
However, other sources suggest that when you approach Furbo’s manufacturers with this issue, they will send you a replacement even if you are outside the standard one-year timeframe.
What Do Other Colors on the Furbo Mean?
Your Furbo’s colored lights each have a different meaning. In total, there are five colors (excluding red). These colors and their meanings are as follows:
- Yellow Light – Getting a red light and a yellow light on your Furbo means the same thing. It means that you are currently connected to the internet, but you are not currently viewing live footage.
- White Light – When you plug your Furbo into a power source for the first time, a white light will appear. This means that your device is powered on but has not yet been set up.
- Green Light – When you see a green light on your Furbo, that means that it is ready for you to connect it to your Wi-Fi network. To connect your Furbo to the internet, you will need to download the Furbo app, which is on Google Play and the App Store. Make sure that your smartphone’s Bluetooth is turned on during the setup process.
- Purple Light – If you see a purple light on your Furbo, this means that you are not connected to the Wi-Fi. This could be because of a recent power outage or because your signal is not strong enough. It could also be because your smartphone’s Bluetooth is not on.
- Blue Light – Most of the time, when your Furbo’s light turns blue, you will be away from home. This is because it will only turn this color when you are in the app viewing live footage. There’s a very valid reason for this; dogs can actually see blue light.
Note: When your dog sees the blue light, it will be almost as if you were there. Depending on what Furbo device you have––and if your dog is conditioned to recognize the blue light––you can dispense treats while you are miles away from home. Pretty “pawsome,” huh?
If the light on your Furbo turns red, this is no cause for alarm. It just means that the LED light is unable to turn yellow. Your product should work without any problems.