Having a Dyson Corrale is like having your own personal stylist in your bathroom. Suitable for all hair types, this product allows you to straighten your hair effortlessly. However, if it doesn’t charge, any day can turn into a bad hair day.
A Dyson Corrale may not charge if there’s something wrong with the charging cable, like if it suffered water damage or tore open. The issue could also lie with the power outlet. If neither of these issues is the root of the problem, users could file a warranty claim or get a new charger.
Keep reading to learn more about what to do if your Dyson Corrale stops charging. Depending on the source of your problem, you could have more than one solution.
Reasons Why Your Dyson Corrale Won’t Charge
The reasons why your device won’t charge will depend on a lot of things. For instance, how long have you owned the device? Did it suffer from water damage or improper storage?
Below are a few common reasons why your Dyson Corrale may not charge:
Your Outlet Isn’t Working
Your Dyson Corrale needs a steady stream of electricity to charge. According to the user manual, you will need to charge it for 70 minutes before using it. If your outlet isn’t working, try the following:
- Reset the breaker in your home’s fuse box.
- Plug your device into another outlet.
- Make sure that you are inserting the charger’s prongs all the way into the ports.
If sparks come out of the outlet or it starts smoking, unplug your device immediately.
The Charging Cord Is Damaged
Your Dyson Corrale is designed to last you for a few years. However, with use, its cord can get bent, frayed, or split open. Per the user manual, if there is any noticeable damage to your charging cord, you shouldn’t use it. This is for your own safety.
You can buy a replacement charging stand online through Dyson. If you just recently bought your product and ran into this problem, you could file a warranty claim to have the component replaced or repaired.
There Is Something on the Charging Stand’s Magnet
With traditional hair straighteners, you can usually just plug them straight into the wall and get started. The Dyson Corrale is different because it is cordless after removing the device from its 360 magnetic charging stand.
Your Dyson Corrale’s charger uses a magnet to hold the straightener in place. However, if there is any dust, dirt, condensation, or makeup on the magnetic, this could impede the device’s ability to charge.
You can wipe down the magnet using a damp paper towel. Do not get it too wet, as this could damage your product further.
Its Internal Charging Component Is Damaged
Inside the Dyson Corrale is a battery that holds a charge for about 30 minutes. If there is something wrong with how the charger connects to the battery, the flow of electricity, or the battery itself, this could prevent your device from charging.
If this happened in your case, it is unlikely that you could fix it yourself. This would require in-depth knowledge of mechanical engineering and circuit boards. You do not have to run out and spend money on a new device, though. Depending on where you live, you could bring your product to a Dyson service center.
Otherwise, you could ship it to Dyson for service (although you may need to pay for shipping and repair costs). You can find a list of service locations here.
Customer Service Options
You could discuss your problem with Dyson’s customer service team. You have three options, which include:
- You can speak directly to a representative by calling 844-705-4777. You can call this hotline Monday through Friday between 8 am to 8 pm central time. On the weekends, you can call from 9 am to 6 pm, also central time.
- At any time, you can use Dyson’s live chat feature to learn more about your problem. You can start chatting by clicking here.
- You can send an inquiry to firstname.lastname@example.org. You should include your name, contact information, and your product’s model and serial number.
If you do not want to contact Dyson just yet, you can also browse their YouTube channel for other possible solutions.
There could be a variety of reasons why your Dyson Corrale is not charging. However, this does not mean that you have to start looking for a new hair care product. You could try plugging it into another outlet, getting a new charger, or contacting Dyson’s customer support network.