Whether you just got a new puppy or have a mischievous cat, Furbo allows you to view live-stream footage of your pet’s adventures at home. Depending on what model you have, you could dispense treats with the push of a button and even talk to your pet through the two-way audio. However, this can be a hassle if your device keeps disconnecting from your Wi-Fi network.
If your Furbo keeps disconnecting, it could be an issue with where it is located in your home. It could also be a problem with your router’s connectivity speed, as Furbo needs at least 2Mbps to work. If these issues are not the culprit, it could be a problem with your Bluetooth connection.
Continue reading to learn about troubleshooting any network connectivity problems. If your problem is not a hardware defect, you could have the issue corrected within minutes.
Why is My Furbo Disconnecting?
Your Furbo needs a stable internet connection to work. This could include a monthly subscription through a web provider or via an internet hotspot.
Either way, as noted earlier, you will need a connection of 2Mbps to use this product. You can learn more about your internet’s connectivity speed by clicking here and selecting “Run Speed Test.”
If you have a good connection, here are some possible problems and solutions when it comes to remedying your problem:
Your Furbo is Too Far from Your Router
Furbo says that your device should not be more than five feet away from your router. However, this will ultimately depend on the strength of your connection. Make sure that:
- Your bandwidth can support all of the devices you have using the internet.
- You remove any obstructions that could be impeding your connection.
- Make sure that your Furbo is connecting to the right network.
If your Furbo is near your router, but you are still having issues, try reducing the quality of the footage you are getting. For instance, capturing footage at 1080 pixels will use more data than footage that is 360 pixels. You could also opt for a Wi-Fi extender, as this would extend your router’s signal.
Your Bluetooth Connection Is Interrupted
Just like how your Furbo needs a solid internet connection to work, it also needs to be connected to your phone via Bluetooth. First, go into your phone and make sure that your phone’s Bluetooth is on. Also, go into the Furbo app and make sure that its Bluetooth capabilities are enabled.
If your Bluetooth features are enabled on both devices, and you see a white or purple light, Furbo suggests:
- Performing a hard reset. First, restart your phone. Then, to restart your Furbo, you will need to locate the pinhole on the back of the device. Insert something like a bobby pin or paperclip and hold down for 10 seconds. This will force your device to restart.
- Making sure that your Furbo is connected to Bluetooth. You might have named your Furbo one thing after setting it up, but it may have reverted to Furbo, F2, or F2-N. Try connecting to these names and see if it remedies your problem.
If the latter solution does not fix your problem, try connecting your Furbo with another Bluetooth-compatible device, like a tablet. The issue could be with your smartphone, not your Furbo device.
Your Router Might Be Having a Problem
Your router may be preventing your Furbo from connecting to your network. If this is happening, try unplugging your router for about 10 seconds and then plugging it back in.
You could also reset your router, although you might need to reconnect your devices to the network after it gets back online.
Your Furbo’s Firmware Might Not Be Up to Date
Your Furbo will come pre-installed with something called “firmware.” Without getting into technical details, firmware is computer code that is encoded into your device’s hardware. It is what allows your Furbo to “talk” to your router and smartphone.
If your firmware is not up to date, you might get disconnected from the internet. To check for updates, you should:
- Open the Furbo app.
- Tap the three lines at the bottom right-hand corner of the screen.
- Tap your Furbo device.
- Scroll down and check for firmware updates.
- Select “Update Now.”
You can learn more about checking your Furbo’s firmware version by clicking here.
Contact Furbo’s Customer Support
On each of its troubleshooting and FAQ pages, Furbo is very vocal about its customer support system. If you tried the remedies above but found no success, you can connect with Furbo’s team by using this form. You will need to include your email address, your Furbo account number, and a description of your problem.
There could be severalproblems as to why your Furbo is disconnecting. Worst case scenario, if your Furbo has a factory defect that keeps it from working, you could file a warranty claim. You generally have one year from your initial purchase date to do this, but this could vary depending on your problem.